Certified Salesforce Developer/Admin available. Visa : H1B. Can work Onsite.
Certifications
Salesforce Certified Sharing and Visibility Architect.
Salesforce Certified JavaScript Developer I.
Salesforce Certified Service Cloud Consultant.
Salesforce Certified Administrator.
Salesforce Certified Platform Developer I.
Salesforce Certified Platform App Builder.
Profile
6X Certified Salesforce developer with 7 years of experience. Lightning proficient, skilled in developing and customizing Salesforce solutions using different capabilities of the platform. Adapted to SFDC best practices for creating robust applications. Proven record of being an independent worker, multi-tasker and team player. Hands-on exposure to development using Salesforce innovations such as Lightning Web Components LWC.
Professional Summary
· Participated in End-to-End Product life cycle, including requirements gathering, solution design, development, testing, and implementation.
· Experience with Salesforce, Sales Cloud, Service and Community Cloud.
· Hands-on experience in building custom lightning components using Aura framework bundle and
Lightning Web Components (LWC) framework bundle.
· Experience of Using Salesforce Lightning Design System (SLDS) in functional Lightning Web Components (LWC).
· Experience in building re – usable Lightning components using Lightning Framework.
· Technical Knowledge about Salesforce lightning schema builder, process builder & app builder.
· Experience in Service Cloud Platform to provide the following features like Case Management, Knowledge Management, Service Process Automation, Omnichannel routing and FAQ’s and
knowledge article.
· Experience with HTML, CSS & Web Services.
· Experience with REST Integrations.
· Implemented Salesforce.com with other internal/external applications using REST based web services.
· Experience in working with Asynchronous Apex like Future, Batch, Schedule and Queueable.
· Experience in writing Apex triggers in both Before and After events.
· Excellent working knowledge on Visual force Pages and Triggers.
· Extensive experience in Salesforce Administration (SFA), Creating Roles, Profiles and Page Layouts.
· Expert in customizing and implementing with Validation Rules, Workflow Rules, Process Builder, Approval Process, Record Types, Assignment/Sharing Rules, Reports and Dashboards.
· Good understanding of key Salesforce architectural concepts (e.g., API and governor limits, security models and techniques) and how they influence the design.
· Excellent knowledge on Various CI/CD tools like Jenkins.
· Familiar with DevOps tools such as VS Code & GitHub.
· Articulate in written and verbal communication along with strong interpersonal skills, quick learner, a good team
· player with ability to work effectively with all levels of organization and individually as well.
Technical Skills
Salesforce CRM.
Apex and Asynchronous Apex.
Apex Triggers.
SOQL and SOSL.
Lightning Web Components (LWC).
AURA Components.
Salesforce Declarative Development.
Web Services.
Platform Events & Custom Events.
JavaScript, HTML & CSS.
Salesforce Lightning Design Systems (SLDS).
Rest API.
Platform Events.
Einstein Vision API & Article Recommendation.
Service Cloud & Community Cloud.
Omni Channel Messaging.
Cisco CTI Integration.
GITLAB & GITHUB.
Lightning UI.
Visualforce.
Performance Optimization.
Governor limits.
Jenkins.
Visual Studio Code, Work bench & Data loader.
GITHUB, GITLAB & Visual Studio Code.
Professional Experience
People Tech Group April 2022 – Till Date
Client: Lucid Motors Newark,CA
Description: Lucid Group, Inc. is an American electric vehicle manufacturer headquartered in Newark, California. As a Salesforce Developer I’ve Performed Setting up service cloud for Lucid Motors to handle work
order management and case management for USA & Canada regions. Implemented Dealer Management System (DMS) UX for efficiently managing vehicle inventory & Customer information. Implemented the Pre-Delivery Inspection (PDI) module & worked on PDC & employee time punch module.
Responsibilities
· Interacted with Business user’s group to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers in onshore.
· Designed and deployed Custom Objects Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
· Created Process Builder Lightning Flow Validation Rules Email Templates email alerts, and defined related tasks, field updates.
· Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
· Surfaced Lightning Web Components in Lightning App Builder, Lightning Experience and Lightning Application.
· Enabled Omni-Channel facilitating multichannel support to routes work to the support agents by different routing types that Omni-Channel supports.
· Worked on Entitlements & Milestones.
· Managed a team of 6 Salesforce Developers.
· Built the entire Pre-Delivery inspection form module & Parts Order module for Lucid Motors.
· Used Agile methodology and got good experience in daily Scrums and sprint meetings.
· Hands on experience working on GitHub Repository to pull and push the code using GIT commands.
· Implemented the Pre-Delivery Inspection (PDI) module & worked on PDC & employee time punch module.
· Reviewed teams pull requests and mentor/help team members if they are blocked.
· Implemented Dealer Management System (DMS) UX for efficiently managing vehicle inventory & Customer information.
Environment: Salesforce force.com platform, Service Cloud, Apex, Data Loader, Triggers, GitHub, Vs Code,
JavaScript, CSS, HTML, REST, Platform Events.
Capgemini
Client: Farmers Insurance Group Los Angeles,CA
Description: Farmers Insurance Group is an American insurer group of vehicles, homes and small businesses and provides other insurance and financial services products. Worked on the transformation Service cloud implementation after Farmers Group acquired MetLife Inc. Integrated MetLife services to match with Farmer’s SRM 360 applications. Created several Lightning components as part of it. Implemented Custom Chat routing to handle complex & congested chat system which handles both Agent & Customer Chats.
Implemented Einstein Vision API to fetch VIN & Driving license numbers based on scanned copy. Worked on Custom logic to fetch service representative's Idle time, away time, active time & average call time using Omnichannel events which helps business to take decisions on workforce deployment.
Responsibilities December 2020 – April 2022
· Interacted with Business users’ groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.
· Developed various Apex Triggers Batch Apex, Schedulable and Queueable, Future methods to meet integration requirements while respecting governor limits and salesforce technical limitations.
· Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
· Implemented Custom Chat routing based on two picklist values, across 7 different queues which includes Customer & Agent.
· Worked on Innovative sprint stories like Einstein Article recommendation & Einstein Vision API which reduced significant Man hours of Service representatives.
· Developed Complex Workflows, Process Builder, Flow Builder and Implemented Custom Presence Configurations.
· Used SOQL for data manipulation needs of the application using platform database objects.
· Hands on Experience using GIT commands to fix the merge conflict.
· Implemented ANI Service using REST Web service which helps to fetch list of policies based on Customer phone number.
· Worked on Custom logic to fetch service representative's Idle time, away time, active time & average call time using Omnichannel events which helps business to take decisions on workforce deployment.
Environment: Salesforce force.com platform, Service Cloud, Apex, LWC, AURA, Data Loader, Omni channel, SObject, Workflows, Process Builder, Triggers, JavaScript, CSS, HTML, REST.
Infosys
Product: Infosys HealthCare Platform (IHP) Hyderabad,India
Description: Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. As a Salesforce Developer I’m involved in developing a Health Care Platform application for prospected client Matrix Insurance, USA. Developed the User onboarding module for Payer B2B system. Implemented Health Care Portal on top of Community Cloud.
Responsibilities November 2019 – December 2020
· Interacted with Business user’s group to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers in onshore.
· Actively worked on development of community cloud health portal completely implemented using Lightning Web Components LWC with Salesforce DX.
· Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
· Worked on REST API integration of portal with Datahub, 3rd party system from which data was flowing.
· Developed the entire Plan Sponsor onboarding module which includes registration & de-registration.
· Worked on various Salesforce configurations like Custom Metadata Types, Custom Labels, Objects and Field configurations as well as configurations of community.
· Created workflow rules and defined related tasks, email alerts, and field updates.
· Created Custom Email Templates as part of sending Alerts to users based on the business requirement & Worked on Chart JS library for displaying data in various charts.
· Implemented Custom Cache Mechanism.
· Designed Custom tabs, Custom Approval dashboard using LWC and Auto-Response Rules for automating business logic.
· Worked on Chart JS library for displaying data in various charts.
· Created field filters, formula fields, relationships, and validation rules to the custom objects.
· Responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done.
· Created and customized record types, managed Role hierarchy and Profiles.
· Performed the data validation to meet all test condition requirements.
· Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Environment: Community Cloud, LWC, Apex, AURA, Apex Data Loader, Work Bench, Developer console.
DXC Technology
Client: Amey plc Oxford,UK
Description: Amey plc, previously known as Amey Ltd and Amey Roadstone Construction, is a United Kingdom-based infrastructure support service provider. United Utilities Water Meter System (UU Water Meter System) is under amey which provides infrastructure support services like water meter installation. As a Product Developer (Salesforce) I’m involved in configuring & implementing Field Service Lightning to facilitate Scheduled field Service jobs in Amey.
Responsibilities January 2016 – November 2019
· Interacted with the Salesforce.com premium tech support team on a regular basis on Salesforce cases.
· Interacted with various business user groups for gathering the requirements for salesforce.com CRM
· implementation.
· Worked for a UK Infrastructure firm AMEY PLC & actively worked on enhancing existing Field Service Lightning Implementation.
· Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
· Created Custom Profiles, Roles, Public groups, Sharing Rules to restrict the data access.
· Created Page Layouts for various profiles and established field-level security.
· Implemented Formula Fields, Dependent picklists, Relationships (Lookup, Master-Detail & Junction Objects), Validation Rules, Workflow Rules and Workflow Approvals.
· Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object.
· Implemented Duplicate Management by creating duplicate and matching rules to avoid the creation of duplicate records.
· Involved in SFDC Application Setup activities and customized apps to match functional needs of organization & Customized Gantt Chart to reflect operational stages.
· Performed bulk imports and exports and migrated the large volumes of data between multiple Salesforce sandboxes using Data Loader and Workbench.
· Deployed the changes from Sandbox to Production using Change Set and Work bench.
· Worked closely with Business and users to get the approvals.
· Provided Production support.
Environment: Salesforce force.com platform, Field Service lightning, Apex, Lightning, Data Loader, Sobject, Workflows, JavaScript, CSS, HTML and REST.
Nikhil Ramagiri | Team Lead - Sales
666 Plainsboro Rd, Suite #1116, Plainsboro, New Jersey 08536
