Hi Good Afternoon.
Name: Tanveer Fatima
Visa: USC
Location: REMOTE
Looking for Contract or contract to hire roles.
Professional Summary:
· Certified System Administrator with 4+ years of experience in ServiceNow Development.
· Overall 10+ years of IT experience
· ServiceNow Administration experience in various modules like Incident, Change, Problem, Service Catalog, Homepage Admin, Service Level Management, System LDAP, System Import Sets, System Mailboxes, Workflow, User UI actions, System Update Sets, System Web Services, System Policy, System Applications, Onboarding data (project specific) and System Definition.
· As a ServiceNow Developer with 4+ years of experience in the field of ITSM and ITOM implementation of Services.
· Expertise in Remedy Force, CMDB and Change Management end to end implementation.
· Ability to perform CMDB related changes in the existing instances without a negative impact to production data.
· Ability to create registry events, Business rules, email templates and Email Notifications as per the customer requirements.
· Ability to configure and troubleshoot LDAP integrations.
· Experience in all modules of ITOM. (Discovery, Orchestration, Service Mapping, Event Management).
· Familiarity with Scaled Agile Framework for the Enterprise (SAFe), including release planning and portfolio backlogs.
· Following best practices to implement various modules under ITOM.
· Ability to create, customize and troubleshoot Workflows.
· Ability to create, customize and troubleshoot SLA’s.
· Ability to create Homepages, Gauges, Reports with the database tables.
· Implemented Change management from scratch, along with CMDB configuration changes along with customizing and creating new forms and workflows.
· Ability to create Service Catalogs, Catalog client scripts, variable sets, UI policies.
· Ability to create form buttons, context menu items using UI Actions.
· Implemented email-based integrations & web service integrations to meet business requirements.
· Experience in Designing, Developing and Administering ITIL, ITSM and ITOM in ServiceNow.
· Experience with Object oriented programming concepts using core Java and Java Script.
· Java Scripting experience on the ServiceNow platform.
· Hands-on with ITIL Process implementation.
· Expertise in leveraging JavaScript, HTML & CSS in ServiceNow platform.
· Experience in building Employee Self Service portals in ServiceNow.
· Handsome knowledge of relational database.
· Competency in modern software development methodologies using JavaScript.
· Working knowledge of Knowledge articles, CMDB and dictionaries.
Certifications:
· ServiceNow Certified System Administrator
· ServiceNow Certified Application Developer
Technical Skills:
Tools:
ITSM Suite- ServiceNow
Web Technologies:
Languages:
Java
Software Methodologies:
Safe 5.0 Scaled Agile, WaterFall
Warm Regards,
Ashok | Sr. Sales Recruiter |
TechSmart Global INC | Ph : 732-791-2779
666 Plainsboro Rd, Suite 1116, Plainsboro, NJ 08536.
