Hi,
Mid-Level Data Analyst (F2F Interview Required)
Reston, VA
12 Months
Position Description:
• Analyze and understand College Board systems and applications in order to diagnose and resolve problems that occur with them.
• Interact with Business users, Technology staff and Vendor partners to support and troubleshoot College Board operations.
• Assist in the development and maintenance of the procedures to manage and ensure successful operations of College Board systems.
• Support development efforts related to vendor data flows and operational data quality. Work with the business process owners, vendors, and Technology staff to ensure that data requirements are well understood and documented.
• Develop, enhance, and maintain process and issue documentation.
• Demonstrate continuous effort to improve operations, streamline business processes, and working cooperatively and jointly to provide quality member service.
• Facilitate the restoration efforts for all high severity and high impact incidents sometimes requiring off-hours support.
• Manage incident communications across a diverse audience up to and including senior executives. Document, maintain, and communicate information specific to incident management initiatives including: Incident Management (IM) processes, standard operating procedures, service level agreements, incident response metrics and incident review sessions.
• Maintain open communications with business process owners keeping them aware of operational situations that may impact their respective areas.
• Perform proactive problem management and incident trending to eliminate future incidents.
• Develop automation scripts or tools using either commercial automation tools or programming languages.
• Assist in the development of tools to support operational processes
Required Skills
• Bachelor’s Degree in engineering, operations, or related technical field. (or equivalent experience)
• 3-5 years’ experience in operations support or systems design/development roles
• Experience troubleshooting enterprise software or technical services
• Advanced database knowledge is necessary including the ability to write SQL statements, knowledge of relational database concepts and methods of database access. Very strong computer skills with focus on databases and proficiency with mid-level expertise: C#, java, xml, Perl.
• Strong analytical thinking and structured problem solving skills, and knowledge of analytical tools.
• Solid organizational, time and task management skills
• Ability to work closely with highly technical database, development and infrastructure staff including high degree of comfort with IT artifacts and terminology (e.g. E-R diagrams, data dictionaries, interface specifications use cases, ETL)
• Ability to effectively communicate complex issues in writing and orally at appropriate levels of detail for business stakeholders and technical teams.
• Flexibility and desire to quickly adapt to new methods, situations, and various requirements
• Ability to effectively handle multiple situations simultaneously
• Highly collaborative individual with ability to influence others and build strong professional relationships
Preferred Skills:
• Very strong in database (Advanced)
• Experience with ETL Informatica
• Understand XML, C# or Java
Thanks & Regards
M.Nagendar
| CMMI Level 3 Certified Driving the Business Trend | 14175 Sullyfield Circle, Suite # 400,Chantilly, VA 20151, U.S.A Email: nagendarm@usmsystems.com , Phone: 703-246-1851 Skype: nagendarm_usm ISO 9001 ,ISO 20000, CMMI Level 3 Certified Company Ranked No.7 in the Washington DC area-Washington Business Journal, 2013; Smart CEO Award Winner By SMART CEO Magazine, Baltimore, U.S.A; Inc5000 Recognized Fastest growing private company in U.S.A. www.usmsystems.com,
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