Hello , We are looking for Microsoft Dynamics 365 Architect immediately. Location – Farmington, CT Duration - Long term Start Date : ASAP Core Dynamics 365 CRM/XRM Solution Architecture Characteristics of a Good Candidate The right person will - provide effective delivery of consultancy, through quality of implementation and delivery and knowledge of Microsoft Dynamics CRM/365 products and services.
- Be a team player willing to lead and/or be led by other members of sales and service delivery teams, i.e. Managed Services and other CRM consultants and Developers.
Key Responsibilities: · - Consulting – covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilizing primarily Dynamics 365 ·
- Business and process analysis · Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents ·
- Interacting with both developers and clients – act as a point of communication ·
Job Description - Participate and help to drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy
- Serve as subject matter expert with customers and project team members t throughout all project phases, effectively contributing to the development of solutions that meets clients' needs and requirements.
- Participate in the identifying of client's sales, marketing and customer service requirements through discovery meetings
- Design and lead the design process in key modules and work in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements using SQL Server Reporting Services
- Conduct end-user training and create and maintain knowledge transfer documentation
- Develop and continue to refine CRM implementation standards and tools * Present tailored demonstrations of the technology solution
Key Dynamics 365 Skills - Over 3 years Dynamics CRM consultancy experience
- Implemented complete life cycle of least 4 to 5 projects.
- Strong background and understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015 and/or FieldOne (the product that Microsoft purchased several years ago that has morphed into the Field Service Module
- Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
- Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
- In-depth understanding of the business processes commonly associated with Field Service, Project Service, Sales, Marketing, Customer Service and able to model “as is” and “to be” processes for client
- Experience with Dynamics 365 Mobility Applications
- Able to design and develop solutions, identify and resolve issues using Dynamics 365 and other Microsoft Cloud tools and services.
Key Technical Skills - Quality Assurance & Documentation Knowledge and Expertise
- Experience of providing Pre-Sales Demonstrations
- Experience with projects on premise cloud, support, upgrade and migrations.
- Knows the MS methodology and able to articulate and understand the pain points of customer.
- Ability to design the solution to address the pain points and then deliver it
- Should be customer facing with excellent analytical and communication skills.
- Strong Microsoft SQL Server background
- Familiarity with relational database concepts
- Ability to create high quality functional documentation and strong requirements gathering skills.
- Understanding of Integration with third party applications..
- Working knowledge of Windows Server Operating System, Active Directory and Active Directory Federation Services...
- Awareness of various technologies like HTML, CSS, SOAP, REST, Silverlight, Angular JS
Key Personal Skills - Excellent communication and problem-solving skills
- Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
- Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed
- Highly confident with providing support and training to users
- Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
- Experience across a number of industries – ideally strong MRO experience
- Self-Starter with ability to handle multiple tasks and shifting priorities
- Thinks clearly and calmly under pressure
- Places emphasis on client satisfaction
Qualifications - Education BA/BS/B.E., B. Tech, MCA,
- Certified professional and having experience in functional, configurations and customizations in On-Premise considering best practices within Microsoft Dynamics 365/CRM/XRM.
- Microsoft SharePoint and Business Intelligence experience
- 5+ years of relevant experience.
- Strong CRM industry and product knowledge
- 3 to 5 years (or 3+ projects) implementing CRM applications such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc.
- 4+ years of experience, or 5+ projects for a Senior CRM Consultant
- Ability to travel domestically and internationally as required
Dynamics 365 for Field Services Specialist Capabilities – Functional and Technical Understands and is able to communicate and lead teams delivering all functional and technical aspects of the Dynamics 365 for Field Services product. Schedule Optimization - Resource Scheduling (Manual, With Recommendation, Automatically)
- Workload and Resource Balancing
- Skill/Certification Matching against Requirements
- Geography, Availability, Truck Inventory, Regulatory Requirements, Customer Preference, Service Level Agreements
Contract Management - Manage and maintain accurate service contracts and installed products across customers and locations
- Provide faster, more accurate billing
- Identification of sales opportunities and new revenue
- Use of Recurring Service Templates tied to Work Schedules and Pricing to improve Quoting Process
- Manage recurring service appointments with flexible billing options
- Engaging from lead to opportunity to contract to execution to billing to customer feedback
Inventory Management - Ensuring correct stock, resources and parts on each call
- Managing real-time and offline inventory updates and stock history across warehouses, depots and trucks
- Drive improved first-time fix rates with accurate allocation of parts
- Manage Inventory Transaction lifecycle for usage, RMAs, stock adjustments and transfers
- Reduction in inventory write-ups
- Effective materials forecasting
Mobile Productivity - Working with native mobile applications in real-time and offline mode
- Configuring 360° customer and case history view linking work orders to customer and case histories, product configurations, installations, parts information and pricing
- Experience driving improved work consistency and first-time fix rates with step-by-step guidance and access to knowledge resources like configurations, parts manuals, installation methods, etc.
- Configuring and delivering multi-day calendars with dynamic work order details
Connected Field Service - Reducing costly on-site visits by detecting, troubleshooting and resolving issues remotely with IoT connected devices.
- Setting up remote monitoring services
- Connecting and configuring new and existing customer assets
- Identifying underperforming products by analyzing field telemetry against aggregate device data
- Setting up Predictive and Preventative Maintenance using field telemetry like actual consumption parameters
Customer Communications - Configuring and Managing Customer Portal with views of service appointments, completed and open cases and work orders
- Sending real-time service technician locations, arrival times, photos and vehicle information with manual and automated text messages and phone calls
- Configuring and Managing Automatically Escalated Customer Feedback
Tailoring and Extending Services - Native CRM/XRM Development
- PreBuilt Applications via AppSource
- Custom Device, Feature, Functionality, Integration Development using Azure, Cortana, PowerApps, Flow, PowerBI and Common Data Services, JSON, Web Services.
Additional Dynamics 365 Experience - Sales
- Customer Service
- Project Service Automation
- Marketing
- Customer Insights
Technical Dynamics 365 Specialist - At least 3 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes
- At least 2 years of experience in Microsoft Dynamics CRM Online Experience
- At least 4 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
- Excellent Analytical and Communication skills
- Leading or participating in the design and architecture sessions with the clients, gathering and documenting business processes and requirements for the project
- Good knowledge of CRM’s interoperability capability with MS Office, MS Office 365, SharePoint, Azure and MS BI Stack
- C#/VB.net, ADO.Net, XML, T/SQL, JQuery, JavaScript, Web Services, ASP.NET, and Silverlight skills
- Regularly communicating with the customer on the status of the issue resolution or Project.
- Excellent, understanding of MSCRM architecture and its interaction with other interfaced systems in the client environment
- Experience in defining new architectures and ability to drive an independent project from an architectural stand point
- Understands and is able to articulate best practices related to application enhancements/customizations, integration with other applications
- Experience on Dynamics Marketing, ADX Portal, Parature, Social Engagement and Operations is optional
- At least 3 years of experience in thought leadership, white papers and leadership/mentoring of staff and internal consulting teams
Experience : Min 13- 20 years. Must have Microsoft Dynamics 365 Architect experience. Thanks & Regards
Sujatha N
HCL Global Systems, Inc
Phone: 248 473 0720 #142
Email Id: sujatha@hclglobal.com | | | |
