5* Certified Salesforce Developer/Admin with LWC, CRM available. Visa : H1B
SUMMARY
● Over 8 plus Years of IT Experience that includes around 7 years of experience in Salesforce CRM developer and Administrator and 1 year of experience as a Java Developer
● Highly seasoned and accomplished Salesforce Developer/Admin with a strong record of client satisfaction. Proven multitasker independent worker and team player.
LinkedIn Profile: https://www.linkedin.com/in/naresh
EDUCATION
● Bachelor of Engineering in computer science from JNTU
● Master of Science in Info System Technologies and Information Assurance (Wilmington University).
CERTIFICATIONS
● Salesforce Certified Administrator Number - (20055831)
● Salesforce Certified Platform Developer I -Certificate Number (7294884)
● Salesforce Certified Platform Developer II -Certificate Number - (20064165)
● Salesforce Certified Platform App Builder Certificate Number - (20383272)
● Salesforce Certified CPQ Specialist Certification (21592996)
TECHNICAL SKILLS
Configuration Skills
SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Forecasts, Products, Assets, Contracts, Cases, Solutions, Ideas.
Custom Object development: Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Reports, Dashboards, Formula Fields and Cross Object, Formula Fields.
Force.com Tools
Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector, Expert in Apex, Aura, VF
Programming Languages
C, C++, Core JAVA
Scripting Languages
HTML, XML, CSS, JavaScript
IDE
Eclipse 3.x, Force.com IDE
Tool
GIT HUB, Jenkins, Visual Studio Code, ANT, CI/CD pipeline
Development methodologies
Agile, V-Model, Waterfall, SDLC
Databases
Oracle, SQL, DB2, Microsoft Office Suite, Jira, Selenium, JSP, ASP, JavaScript, Pramerica, ETL
PROFESSIONAL EXPERIENCE
Client: Pilot company, Knoxville, TN Oct 2021 – Till Date
Salesforce Developer/ Administrator
Responsibilities:
● Interacted with various business user groups for gathering the requirements for CRM implementation.
● Administrated and monitored the Salesforce CRM application.
● Works with Business Analysts to groom user stories and consults with Product Owners on business requirements.
● Configured Shield to encrypt the data for Custom and Standard Objects.
● Configured Zix Email Encryption to encrypt the Emails that goes through salesforce
● Attends daily standup meetings and updates the sprint progress to Scrum Master.
● Created Custom objects, custom tabs to reach the needs of the organization.
● Migrated Salesforce Classic application to lightning.
● Designed, developed lightning page layouts, Record types, and assign them to user profiles.
● Constructed objects and enabled various progressive fields like Validation Rules, Field dependencies, workflow rules, Process Builder and defined related tasks, email alerts, field updated to implement business logic
● Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Workflow rules, Email alerts, and business logic
● Created the workflows for automated lead routing, lead escalation, and email alerts for automating business logic.
● Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
● Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
● Experienced in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA Applications based on Apex Language and Leveraging Force.com Platform.
● Creation of public groups, roles, users, and executed Sharing Rules, Role hierarchies, and Record Level Permissions to deliver shared access among distinctive users.
● Responsible for all the activities Data Loader uploading data in. CSV files into salesforce.com and downloads data for analysis, checking for the correctness of the data.
● Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
● Created various Reports and dashboards per the requirement of the user and business need.
● Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing them from time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
● Actively participated in all Agile ceremonies (Sprint Planning, Daily Scrum, Retrospective, and Reviews).
● Built apps visually with lightning app builder and lightning Aura Components.
Environment: Saleforce.com platform, Workbench, Lightning Experience, Visual Force, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, WSDL, Demand tools, Change set, Data Loader, Sandbox, Sandbox data loading, IDE Plug-ins.
Client: T-Mobile, Seattle, WA NOV 2020 – OCT 2021
Role: Salesforce Administrator
Responsibilities:
● Worked with the user group for requirement gathering throughout the planning and implementation.
● Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
● Created new User Accounts and assigned Profiles as per their role in role hierarchy.
● Defined Org wide default to restrict access from users.
● Customized Page layouts for Standard/Custom objects and assigned Record Types.
● Created Data Validation rules and Formulas as per business requirement.
● Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
● Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
● Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
● Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
● Created and used Email templates in HTML and Visual Force.
● Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.
● Worked with Confidential team to make application certified.
● Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
● Help users with Chatter teams/Groups and follow application as well.
Environment: Saleforce.com platform, Workbench, Lightning Experience, Lightning Components, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, WSDL, Sandbox, Eclipse IDE Plug-ins.
AmeriHealth Caritas Philadelphia Aug 2020 – Nov 2020
Salesforce Developer/ Administrator
Responsibilities:
● Implemented Triggers, rest API callout (Confidential), building portal(communities) on VF, providing automation for business requirements.
● Used the Aura framework and Salesforce lightning Design System (SLDS).
● Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
● Run APEX data loader to import/load the data into Salesforce object after these files are successfully transferred.
● Managed forecasts, contract management and pipeline maturity through the Sales Force.com CRM software.
● Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
● Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
● Provided Salesforce.com w/Wave Analytics architecture and administration including advanced configuration such as creating and managing custom objects, fields, formulas, validation rules, triggers, custom workflow, and approval processes. Working on all aspects of Salesforce.com and Wave Analytics architecture and custom configuration and technical/functional capabilities, including changes and potential system implications. Project management methodology Confidential /Kanban.
● Built and managed dashboards in SFDC and Wave, views, reports in Salesforce standard and custom objects.
● Designed and delivered SFDC native reports and Wave Analytics dynamic dashboards: Sales Forecasts; Pipeline; Sales Executive and Service cases and credits dashboards; utilizing JSON/XMD editing
● Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
● Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
● Used Angular JS within VF container. (UX team gave us the supporting template files and HTML code which was refactored/changed by me to fit into VF)
● The pages built are very responsive. Also used effective visual force remote techniques.
● Used Sales Cloud integration solution between In force ERP applications and the Sales Cloud of force.com.
● Created customized agent time tracking functionality using declarative functions.
● Worked on clone functionality on Lightning. Copy an existing Sales Illustration and load a new SI with all arrays (related lists).
● Salesforce.Com application integration of the Apttus CLM Quote to Cash App Exchange product.
● Configured the Contract management and revenue management with using of Apttus CPQ.
● Worked extensively in customization of Service Cloud Console by embedding Confidential in custom console components, highlight panel and interaction log.
● Experience in working with Apttus core objects like Agreements, Line Items, Price lists, Templates, Categories, Orders, Quote/Proposal.
● Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
● Configured the GitHub to maintain the different versions in common development environment.
● Involved on creating Lightning Pages inside Lightning community Builder
● Worked on Custom Setting and Test Case and Experience in Salesforce Lightning - upgrade, migration, setup, and development. Worked on Lightning Experience, Lightning Connect and Lightning Component.
● Provided functionality to create sales illustrations/cases by uploading JSON within Lightening page.
● Upgraded some Apps from Confidential to develop rich user interface and better interaction of page.
● Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects with lightning.
● Implemented Email-to-Case, Web-to-Case, Live Chat, Phone to Case Live Message entry and manual case entry for entering customer’s cases in Cases Tab.
Environment: Force.com, Apex, Visualforce, Demand tools, Change set, Data Loader, ANT, Eclipse, Communities, Sites, Sales Cloud, lightning, service cloud, apttus, Informatica ETL, GitHub.
Client: Quicken Loans, Detroit, MI Feb 2020 – Aug 2020
Salesforce Developer/ Administrator
Responsibilities:
● Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
● Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
● Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
● Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
● Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
● Developed wave dashboards using Salesforce platform as the backend.
● Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
● Developed different Visual Force Pages to suit to the needs of the application using different Visual force components and Lightning Aura Components.
● Created multiple Lightning Aura Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
● Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
● Created Custom objects, formula fields and design validation rules, page layouts, workflow rules and Lightning App builder.
● Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
● Create profiles, roles and configure permissions according to organizational hierarchy requirement.
● Developed applications using Agile methodology.
● Created Workflows for automated lead routing and lead escalation.
● Developed Apex classes and Triggers and linked them to manage the workflows.
● Implemented Email-to-Case, Web-to-Case, Live Chat, Phone to Case Live Message entry and manual case entry for entering customer’s cases in Cases Tab.
● Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
● Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
● Integrated applications with salesforce.com using REST and SOAP web services API.
● Used Informatica Power Exchange for integrating the SFDC with legacy system.
● Implemented communities and built external pages.
● Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
● Deployed Change Sets from Sandbox to production.
● Very good experience of using Data loader, cleansing and de-duplicating Bulk loads.
● Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
● Developed Visual Force pages which rendered based on salesforce1 app.
● Developed custom UI suing CSS, HTML, Visualforce components and Lightning Components used jQuery, JavaScript for front-end validation.
● Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes and Production environments for final implementation
Environment: Salesforce.com IDE, Service Cloud, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, Workflows, Reports, Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Web services API, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.
Client: Mizuho One Banker, NYC, NY May 2019 – Feb 2020
Salesforce Developer/ Administrator
Responsibilities:
● Involved in Requirements gathering and business process analysis.
● Worked on the Webservices for enabling the data to be used outside the domain
● Acquainted with using lightning components for UI design and I am enthusiastic to constantly upgrade myself with new releases and updates of Salesforce.com.
● Implemented UI lightning design along with visual force pages for latest custom page design.
● Used field level security along with page layouts in Lightning to manage access to certain fields.
● Used refined global search in Lightning by developing Apex classes and Controllers.
● Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages to fulfill various business requirements.
● Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of page.
● Created multiple Lightning Aura Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
● Developed the Lightning App, Lightning App Builder, Lightning Utility Bar, Lightning Aura Components.
● Implemented Email-to-Case, Web-to-Case, Live Chat, Phone to Case Live Message entry and manual case entry for entering customer’s cases in Cases Tab.
● Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.
● Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
● Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
● Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
● Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
● Management of the testing process for Salesforce solutions which includes developing test plans, creating test cases, establishing protocols and appropriate testing environments
● Collaborate with project management team to ensure alignment and communication of project status or issues
● Integrated the Web Services for extracting the data from external systems
● Instrumental in performance tuning of programs during the post Deployment and Deployment period.
Environment: Salesforce.com platform, Salesforce Lightening, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.
Salesforce Developer/ Administrator
Responsibilities:
● Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
● Responsible for performing administrative functions in Salesforce CRM such as create/modify picklists and lookup fields.
● Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Aura Component features.
● Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
● Used refined global search in Lightning by developing Apex classes and Controllers.
● Developed various Controller classes and Apex Triggers for various functional needs in the application.
● Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
● Created email templates and inbound emails using Visual Force for clients and customers.
● Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
● Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
● Integrate of Application with Salesforce.com with using SOAP and REST web services API.
● Customized Salesforce.com fields, page layouts, record types, list views and queues.
● Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
● Track release metrics to drive improvement and report successes/failures to stakeholders
● Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
● Created email templates and inbound emails using Visual Force for clients and customers.
● SFDC integration using web service and apex programming, service entitlements salesforce.com service cloud functionalities.
● Experienced with creating Workflow rules, validation rules, formula fields, auto assignment rules in the Licensing project.
● Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
● Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy requirements.
● Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
● Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.
● Actively involved in most critical phase of the project, in the development and support areas.
● Worked with Business Analysts in solving various case related to configuration issues and user login issues.
Environment: Agile, Salesforce.com platform, Service Cloud, Marketing Cloud, Apex Language, Chatter, Visual Force Pages, Data Loader, Custom Settings, Email Services, Web Services API, Workflow & Approvals, Custom Objects, Sandbox data loading, Apex data loader, Microsoft Excel, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.
Client: State of Colorado, Denver July 2016 – June 2017
Salesforce Developer and Administrator.
Responsibilities:
● Give service reps and agents the tools they needed to deliver outstanding customer service with every interaction with Salesforce for Insurance.
● Salesforce Health Cloud
● Salesforce Sales cloud and Service cloud.
● Response time on call is decreased to less than 50% making data available in an application, generation of benefits is automated via integration with external systems almost saving 15 mints for each user working on patient’s cases.
● Involved in Requirements gathering and business process analysis.
● Developed alerts for big deals and developed custom email templates to send it to the associated people.
● Used Lightning Process Builder to automate business process by provided a visual representation
● Implemented UI lightning design along with visual force pages for latest custom page design.
● Designed, developed, tested, and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
● Used the sandbox for testing and migrated the code to the deployment instance after testing.
● Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
● Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
● Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
● Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
● Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
● Extensive knowledge on service Console.
● Involved in designing the architecture of integrating various external systems to Salesforce.com.
● Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation rule.
● Performed the roles of Salesforce.com Developer and Administrator in the organization.
● Experience on developing the force.com platform to meet the various internal needs of healthcare domain.
Environment: Saleforce.com platform, APEX Language, Workbench, Lightning Experience, Lightning Components, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, health cloud, Eclipse IDE Plug-ins.
Client: Applied Information Systems, Hyderabad, India Sept 2013 – Mar 2015
Role: Salesforce Developer and Administrator
Responsibilities:
● Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
● Extensively worked on building complex Visual force pages (Executive Priority page, Customer value Capture page) using standard, custom and extension controllers to suit the needs of the application.
● Managing the end-to-end technical delivery for multiple Salesforce, Veeva, and Siebel and custom applications
● Designed, developed, tested, and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
● Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
● Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
● Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
● Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
● Involved in designing the architecture of integrating various external systems to Salesforce.com.
● Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
● Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
● Experience on developing the force.com platform to meet the various internal needs of healthcare domain.
Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-ins.
Value Labs, Hyderabad, India Aug 2012 – July 2013
Role: Java Developer
Responsibilities:
● Involved in requirements gathering, analysis, design, and testing of the complete system.
● Implemented the presentation layer using JSP, HTML, JQUERY, JAVASCRIPT, AJAX and CSS.
● Configured Tomcat Apache for deployment.
● Responsible for understanding the requirements and existing functionality of the system by communicating with business analyst.
● Responsible for understanding the business process by communicating with business users.
● Involved in developing the functionality as per use case documents for various modules of the application
● Responsible for writing ANT Scripts for building the entire web application.
● Performed unit testing using JUnit.
● Developed EJB components encapsulating business logic.
● Involved in Configuring web.xml and struts-config.xml according to the struts framework
● Used SVN as source control.
● Developed and deployed applications using WebLogic 7.x with JBuilder as IDE tool.
● Used JDBC to connect and perform operations on database
● Designed and created various tables required for the project in MySQL database.
● Used Log4j to capture the log that includes runtime exceptions and debug information.
● Developed the application using Eclipse.
Environment: Java, J2EE, JSP, Servlets 3, HTML, JavaScript, JQUERY, AJAX, Struts, spring, CSS, XML, Tomcat-6
Nikhil Ramagiri | Team Lead - Sales
666 Plainsboro Rd, Suite #1116, Plainsboro, New Jersey 08536
