Certified Senior Salesforce Business Analyst available. Visa H1B
Professional Summary:
· Salesforce certified professional with over 8 years of IT experience in Salesforce Business Analysis & administration and Healthcare IT implementations.
· Ability to analyze data to find insights, think through problems & recommend solutions
· Experience working in the following: Salesforce.com areas, Sales Cloud, Service Cloud and Community Cloud
· Demonstrated expertise in using Reporting tools including Salesforce Reporting
· Comprehensive experience in designing of Custom Objects, Custom Fields, Page Layouts, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, work flows, relationships, Visual force Pages, Dashboards, Report Folders and Email generation as per the application requirements.
· Proficient in writing test cases for Systems testing, Functional testing, Test Plans for Unit Testing, System Integration Testing, User Acceptance Testing (UAT) and Regression Testing.
· Experience in Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
· Knowledge of SFDC development using Apex classes, Triggers, Components, SOQL and Force.com IDE
· Good understanding of Org hierarchy- Roles, Profiles, Users, object level security, field level security, record level security and sharing rules
· Experience working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com plug-in environments
· Worked with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards
· Detailed knowledge in the security and sharing model to control user access
· Configure, manage, and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within CRM applications.
· Experience in Release management, deployments and documentation of release notes
· Good understanding of Software Development Life Cycle (SDLC), AGILE methodologies and implemented SCRUM and SPRINT techniques
· Experience in creating Scrum artifacts like User Stories / Backlogs, Burn-down charts, test cases, tasks, defects
· Worked on Elicitation techniques like Interviewing, Questionnaires, Brainstorming, focus groups meetings
· Develop annual strategic initiatives and road-maps for Salesforce.com applications including
· data and information flow strategies
· Implement and integrate third-party products / applications on the force.com platform Proficient in testing to ensure successful execution and appropriate application of solutions.
· Accountable for reviewing and finalizing extensive functional and technical documentation.
· Established and maintained liaison relationship with business partners and IT organization in order to provide effective technical solutions.
· Investigated problems and developed recommendations for resolution.
· Involve in cut over planning and deployment with Release management team
· As a Salesforce Business Analyst, developed declarative solutions on the Salesforce platform of medium to high levels of complexity within an Agile team.
· Have strong work experience with HL7 Messaging and healthcare workflows.
· Have experience working with different data formats including HL7, XML, CSV
· Created and maintained technical application documentation including test plans, application architecture diagrams, data flows, use cases and workflows
· Assisted in testing all aspects of a solution including correct results, integration, data and system integrity.
· Have previous HL7 experience developing interfaces. Interface development to ADT, SIU, ORM, MDM, and ORU interfaces in Clinical, Revenue Cycle and Administrative applications such as Lab, Radiology, and Admissions
· Worked with EHRs and laboratory systems on interface development with public health systems
· Designed and developed Rhapsody routes for message and CDA validation and processing.
· Worked with health information exchanges to bring data into public health systems.
· Maintained and enhanced several Public Health Interfaces. This includes: Requirements gathering, System design, Implementation, Testing, and Maintenance
· Strong work experience with EMR vendors such as Allscripts and Mirth.
· Extensive hands-on experience in DICOM standard, PACS/HIS architecture and creating PACS system on different levels (server, viewer, support utilities etc.).
· Strong work experience in writing test cases and tested HL7 data.
· Strong work experience in writing SQL queries and fetching the data from Oracle and SQL Databases.
· Knowledge of networking and different connectivity solutions (e.g., VPN, SFTP, TCP-IP, etc.)
· Good in adapting new technologies and effectively applying them to projects and operations
· Excellent communication skills to include internal/external interaction, documentation and presentations.
Certifications:
Salesforce Certified Platform Developer I
Technical Skills:
Salesforce Components
Apex classes, Apex Triggers, Apex Custom Controllers and Extension, Visual force (Pages, Components &Controllers), Validation Rules, Dashboards, Reports, Workflows, Custom Objects, Apex Web Services, Sandbox development and testing, Connect Offline, SOQL, SOSL, Ajax Toolkit
Scripting Languages
Apex and SQL
Markup Language
Visual force
Salesforce Tools
Force.com IDE plugin, Eclipse, Apex Explorer, Apex Data Loader, Data loader, Visual Studio, Workbench, Excel Connector, Offline Edition, Force.com Migration Tool
Testing Methodologies
Agile & Waterfall
Desktop Software
MS Visio, MS Word, MS Access, MS Project, QuickBooks Enterprise
HIS Products
Allscripts PM and Allscripts Professional EHR, TW HER, Laboratory Information System (LIS)
Interface Engines
Allscripts Interface Engine, Rhapsody and ConnectR
Databases
MS Access, MS SQL Server
Operating Systems
Windows 95/98/2000/XP/2003
Professional Experience:
Common Wealth of Kentucky, Frankfort, KY May 2019 – Till date
Salesforce Implementations BSA
Responsibilities:
- Gathers requirements from subject matter experts, understands the business need, prepares conceptual design, approves detail design, implements, tests, trains, reports and analyzes business processes and software solutions to support end users as per salesforce functionality
- Identify and develop solutions and answers to users difficulties, determine the technical and operational feasibility of their solutions, as well as estimate the costs to develop and implement the solutions
- Interviews users to collect information about problem and leads user through diagnostic procedures to determine source of error
- Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience
- Develop annual strategic initiatives and road-maps for Salesforce.com applications including data and information flow strategies
- Implement and integrate third-party products / applications on the force.com platform
- Serve as the subject matter expert on the assigned function product to ensure operational performance.
- Manages, tracks, and communicates status, issues and next steps throughout a seamless project execution
- Daily administration of Salesforce through the creation and maintenance of objects, fields, workflow rules, page layouts, user creation, profiles, roles and security.
- Development and maintenance of process builders, workflow rules, triggers and validations rules.
- Perform data imports, data integrity checks and data manipulation as needed.
- Manage sandbox and all UAT testing processes prior to implementation of changes to Production
- Interviews users to collect information about problem and leads user through diagnostic procedures to determine source of error
- Interfaces with business teams, IT Management and Salesforce Platform Architects and Program Managers to ensure the solution delivery meets the enterprise and business needs.
- Ability to conduct training sessions to end users
- Collaborated with developers to test and verify that solutions will meet the business requirements
- Provided product management support such as prioritization and backlog grooming.
- Followed Agile methodology and conducted scrum calls
- Monitored and responded to feature and support requests from business users by maintaining backlogs and holding daily/weekly stand-up meetings with project teams to ensure forward project momentum
- Identify and perform tasks within projects with minimal supervision
- Proficient in testing to ensure successful execution and appropriate application of solutions.
- Can provide high-level project/status updates and prepared reports to designated recipients.
- Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones.
- Prepare and present training content to clients as needed.
- Managed the day-to-day tasks that need to be accomplished to ensure that the development is proceeding as expected
- Acted as a Subject Matter Expert for the development of user guides, release notes and training materials
- Acted as a servant leader to remove any impediments blocking progress on multiple software projects
- Experienced writing queries in Developer console to do backend testing and extract data
- Self-organizing and self-managing individual with a focus on delivering business value
Thrivent Financial, Appleton, WI Nov 2018 – May 2019
Salesforce BSA
Responsibilities:
- Worked on Sales Oops project and CRM lightning project. Gather requirements from the business, understand the consequences of the request made by the business, and consult them to a more effective solution.
- Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Participated in end-to-end implementation planning including project management, issue management, communication and change management.
· Perform analysis, diagnostics, development, testing and documentation of Salesforce software
· Involved in Salesforce.com application setup activities, sharing rules, permission sets and customized the apps to match the functional needs of the organization.
· Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
· Assist field with new user set up including: user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
- Exposure to Salesforce and Lightening Components and working experience on the Salesforce App cloud in designing the enterprise apps with the new Lightening experience which combines the new Lightening Design system, Lightening App Builder and Lightening Components.
· Worked with Smart cloud connect for calendar sync from outlook to salesforce
· Developed Test plans, test scenarios, created testcases, defects while on regression testing for various Business Services/methods covering both Positive and Negative testing requirements for SALESFORCE.
- Mostly worked with Cases, Notifications, Accounts, and Campaign entities in Service cloud application
· Maximize the value from Salesforce and make decisions on Out of box functionality vs custom build solutions.
· Maintain and enhance existing application and respond to user’s questions and problems related to application according to Saleforce standards and features
- Coordinate and lead user acceptance tests with the business units and end users against business requirements.
· Performed gap analysis and provided assessments to uncover business need.
· Developed, modified, and distributed standard and ad hoc management reports/dashboards to better understand the overall business and/or unit.
· Developed presentations and shared findings as well as recommendations.
· Managed the product backlog and worked closely with SMEs to identify features for upcoming release.
· Used Agile central as source of truth, created user stories, tasks, defects. Used Rally central as a tool to manage product backlog and document user stories.
· Worked as a product owner/Sr. Business Analyst in an agile environment with monthly release and weekly sprints.
· Reported to project manager and business analyst team about the updates/ work upcoming on a weekly basis.
· Conducted weekly sprint review meeting with SMEs to demo the features accomplished during the sprint.
· Performed functional and GUI testing to ensure that the user acceptance criteria are met.
· Co-coordinated the User Acceptance Testing (UAT) on monthly with the SME’s to make sure that all the requirements are addressed in the application
· Managed the resolution of any defects/issues as found during Regression testing & UAT phase.
· Helped in creation, approval and use of Test Plans, Test Cases, Test scripts and Defect Reports across multiple projects.
· Developed and maintained SFDC analytical reports for management review and planning for accurate forecasting purposes.
· Involved in Grooming sessions, sprint planning and retro meetings
· Involved in functional testing and regression testing for the lightning project
· Worked with various applications which were integrations from third party vendors and within other Thrivent applications
· Worked with multiple integrations within B2C sales org for user access permissions (OIM), customer information (CIF), eApp (application info), single sign on, user information (workday), field, customer info, product info (CAP/ illustrations/ downloads), weekly activity tracking(TIW) and many more.
· Worked on mobile testing during regression phase
· Created business validation document for the validating the lightning application on the Go-live day
· Provided warranty support to the end users after lighting Go-Live
· Troubleshoot Salesforce application issues with the end-users in the warranty support phase of project
Sutherland Healthcare Global Solutions, Kondapur, India Oct 2011 – Aug 2015
Sr. Implementation Engineer
Project-1: Enterprise Interface Implementations
Roles & Responsibilities
· Expertise in building the interfaces between different Enterprise systems and testing them for successful functional implementations
· Successful implementations between Allscripts Professional Practice Management (Pro PM) and Allscripts touchworks Electronic Health Record (E EHR) products using Rhapsody Integration engine.
· Understanding the Client workflow and building the interface according to the client specifications and workflow needs.
· Migrating Interfaces from ConnectR to Rhapsody(CIE) and perform smoke testing
· Troubleshoot the Go Live and post live issues with the interfaces
· Completing the project within timelines.
· Migrating the interfaces to different servers
· Performing Demographic and appointment push.
· Forecasting and meeting the budget for the account.
Project-2: Professional Interfaces:
Roles & Responsibilities
· Perform backfill if the client is migrating to ProPM.
· Gathered Interface technical requirement, technical possibility analysis and Initiate development needs
· Kick-Off Interface with vendor, Match Specification and Provide custom configuration of HIE as per vendor specifications
· Guided the client on location and caregiver mapping and move the interface to live and provide support to client for technical glitches.
· Tested and validated healthcare workflows for ADT, MDM, ORU and ORM.
· Worked with Data Elements and Database tables structure in SQL Server database.
· Performed analysis, studied workflows and created dataflow
· Expertise in building the interfaces between different systems and testing them for successful functional implementations.
· Successful implementations between Allscripts Professional Practice Management (Pro PM) and Allscripts professional Electronic Health Record (Pro EHR) products
· Implementing different type of Hl7 trigger messages which include Demographics, appointments, Charges, Orders and Results.
· Understanding the Client workflow and building the interface according to the client specifications and workflow needs.
· Analyzing the client’s customizations and working on changes required in the XML files and scripts.
· Troubleshooting the issues during the implementations and the post live phases for the projects.
· Completing the Projects within timelines specified during the initial project call discussions.
· Expertise in application support and critical service requests on the implementations.
· Handling the project as a project manager besides implementation.
· Logging cases with the Development team for enhancement requests and other support teams based on the client work flow as and when needed.
· Forecasting and meeting the budget for the account.
Project-3: Immunization Registry interface
Roles & Responsibilities
· Built Interfaces using HL7 standards between state registry and practice so that immunization data can be exported to the state registry.
· Implemented the interface and performed testing of the immunization registry interface
· Gathered requirements for Hospital Billing and Laboratory Information System.
· Trained the client on how to use the interface and the application
· Placed test immunizations, coordinated with the state to check if all the requirements were fulfilled with respect to the practice according to the guidelines of the state, performed testing with the state registry staff
· Tested and Validated HL7 Message Types
· Provided technical support in each phase of development sprint cycle
· Interface design documentation, Maintenance and technical support.
· Developed Test Cases
· Performed live immunization and then moved the project to Live phase.
Project-4: Professional Interface Support:
Roles & Responsibilities
· Picking cases from Professional Interface support Queue and assigning it to the team
· Troubleshooting the issues with different types of interfaces from APM to ProEHR and labs received in the queue
· Assisting team in resolving the issues
· Meeting Client expectations
WIPRO Ltd, India Dec 2010 – Aug 2011
Technical Associate
· Served as Technical Associate for Wipro. Acquired sufficient knowledge on troubleshooting hardware and technical issues for HP clients/ users.
· Providing End to End technical service within scope of support without compromising on AHT.
· Skilled Help Desk Technician with 8 months of experience providing PC and Client tech support for residential clients.
· Managed and responded to escalations from internal and external parties within designated service levels as appropriate.
· Expertise in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and implementations.
· Provided Notebook technical support via telephone communications with end-users.
· Updating and consolidating tracker/reports on daily/weekly/monthly basis and submitting to management.
Nikhil Ramagiri | Team Lead - Sales
666 Plainsboro Rd, Suite #1116, Plainsboro, New Jersey 08536
