Hi,
Hope you are doing safe,
please review one of our resources for QA Analyst, She is on H1B and actively looking for positions , check and let me know if you have any open positions on C2C basis , you can reach me at mahesh@techsmartglobal.com /609-785-3323
Professional Summary:
· Around 7 Years IT experience in the Salesforce.com CRM Platform both as Administrator and developer; and expertise in Software Development Life Cycle (SDLC).
· Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
· Experience working with Force.com IDE and salesforce.com Sandbox environments.
· Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
· Experience in worked under the Agile Environments and worked on SOAP based API’s.
· Knowledge on Migration from Salesforce Classic to Lightning Framework Lightning components and Lightning App Builder
· Skilled in understanding and implementing the new Salesforce Lightning Experience.
· Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience.
· Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
· Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
· Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products.
· Worked on CRM Sales Cloud and CRM Service Cloud Implementation.
· Proficient in data migration and integration using tools like Data Loader, and Force.com migration Tool.
· Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
· Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
· Experience with integrated multi-channel marketing like social media, digital media, telephone and print media.
· Worked on Sales Cloud, Service Cloud, Service Max web service, Force.com Community Portal, Chatter Knowledge One and App-exchange on Salesforce.
· Worked on ExactTarget / Marketing Cloud implementation for a large enterprise, including multiple business units troubleshooting
Skill Set:
Salesforce Technologies
Salesforce CRM, Salesforce SFA, Lightening, Apex Language, Apex- Classes/Controllers, Apttus, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.
Salesforce Tools
Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com CLI, JIRA, Service ax, marketing cloud, sales cloud, service cloud
Databases
Force.com DB MySQL 5.7/5.6/5.5/5.1, Oracle 11g/10g/9i/8i, Microsoft SQL Server 2017/2016/2014/2012/2008R2/2008/2005/, DB2, Java DB.
Languages
Java, HTML, Java Script, CSS DHTML, SQL.
Operating Systems
Windows/XP/Vista, Windows Server 2016/2012 R2/2012/2008 R2/2008, Linux.
Education:
Bachelors at computer science engineering, SBSP, Hyderabad, India, 2013.
Masters of Science -Engineering management, Indiana tech Fort Wayne,2017
Professional Experience:
Client: State of Kentucky-Cabinet of Family Health Services
Role: Salesforce Consultant/Developer Nov 2020- Present
Responsibilities:
- Developed Interactive Voice System Automation using Salesforce, PDI and .net Web service.
- Worked on Marketing Cloud on journeys for sending automated and customized messages to users.
- Worked and Developed Custom portals, partner Portal.
- Been part of deployments and releases every two weeks and was a support to the user calls.
- Implemented Apex Triggers with SOQL queries.
- Developed the business logic of the application using APEX classes.
- Designed the application to be created module wise using the schema builder.
- Implemented REST API to retrieve the recent items on the customer portal VF page.
- Prepared the Visual force pages with the needed UI designs.
- Performing the UI related activities including Page layout configuration.
- Worked on the Web Services for enabling the data to be used outside the domain.
- Made the configurations in the applications time to time as per the requirement gathering.
- Worked on various custom objects and standard objects.
- Extensive custom object coding.
- Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse Confidential .
- Developed Visual Force Pages and Visual Force Custom Controllers Proficiency in Anonymous Apex.
- Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
- Worked on integrating apps with salesforce like docusign.
- Handled assigned Case Support Issues
- Implemented Change Sets Deployment. Developed Test classes and increased the code coverage.
- Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
- Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
- Created Custom Objects and defined lookup and master-detail relationships on the objects.
- SFDC development and implementation using Apex programming, Visual force, SFDC configuration, Web services (SOAP/json)
- Configuring standard objects and modules including validation rules, formulas, record types and page layouts.
Client: Principal Financial Group Feb 2020- Oct 2020
Role: Salesforce Consultant/Developer
Responsibilities:
· Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
· Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.
· Created workflow rules and defined related tasks, email alerts, and field updates.
· Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.
· Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
· Add methods that can be called from Visualforce pages to Controller Extensions.
· Worked on removing references and fixing deployment errors
· Rewriting the classes according to trigger framework &client standards
· Worked on service cloud to resolve call center issues
· Resolved defects in production
· Conduct technical design reviews and demos to the customer (IT and business)
· Create user manuals for new applications and train users till total adoption
· Collaborate with executives and managers to ensure Direct Connect get the most out of salesforce and improve business processes
· Work on new acquisitions data: Data mapping and integration into our database
· Collaborate well with an offshore team to deliver quality code as the only developer on site
Client: Front Door Inc. Sep 2019- Jan 2020
Role: Salesforce Consultant/Developer
Responsibilities:
· Modified user assignments based on Roles, Profiles, Permission Sets and Public Groups.
· Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
· Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
· Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
· Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
· Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
· Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
· Created various profiles and configured the permissions based on the organizational hierarchy requirements.
· Customized tabs for different business users’ groups and business centers.
· Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
· Implemented various Custom Reports and deployed them for different business user levels.
· Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
· Part of the team from the installation, customization, maintenance, deployment of salesforce app into production.
· Worked on different types of tickets like integration, reports, DKIM keys, security scanning.
· Performed data loading of millions of records into different sandboxes and production.
· Backed up classes, triggers, components using visual studio code for different sandboxes.
· Worked on different bugs in production like data validation, validation rules &amending the layouts according to the requirements.
· Built lightening components for replacing standard functions to match the requirements.
· Provided the training to the internal business users to use the application and develop their own custom reports.
· Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
· Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
· Used the sandbox for testing and migrated the code to the deployment instance after testing.
Environment: Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox
Client: William H. Sadlier Nov 2018- Jun 2018
Role: Sr. Salesforce Developer
Responsibilities:
· Designed and configured the various Roles, Profiles and Sharing Rules to entire Digital Globe Salesforce Organization.
· Extensively developed Forms, Letters using Form Templates and Visual force pages for different clients in the organization.
· Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
· Experienced in working with Lightning components on smart devices and added Lightning Component to Lightning Pages and Record Pages
· Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
· Used refined global search in Lightning by developing Apex classes and Controllers.
· Created modern Enterprise Lightning Apps combining Lightning design Systems, Lightning App Builder and Lightning Component features.
· Tested apps by appending multiple components to a Lightning application thereby deployed Applications from Sandbox to Production.
· Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields
· Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
· Customized Contacts in Salesforce org to store relevant marketing data points.
· Designed, developed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.
· Created profiles and implemented Object and field level security to hide critical information on the profile users.
· Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/ modifying dashboards/reports and managing users.
· Created use case scenarios, custom work flow and business logic.
· Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
· Created and maintained the documentation for Design, Migration and Integration.
· Worked on CRM Sales Cloud and CRM Service Cloud Implementation
· Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce1 Mobile Development.
Environment: Sales Cloud, Service Cloud, Service max management, Workflow rules and 9Approval processes, sandbox, TFS, Confluence, PARDOT, EXACTTARGET, APPTUS, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.
Client: Hello Further Jan 2017-Nov 2018
Role: Sr. Salesforce Developer
Responsibilities:
· Developed Apex Classes & Triggers to implement the business logic as per the requirements.
· Worked on SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
· Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
· Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
· Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
· Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
· Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
· Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
· Created workflow rules and defined related tasks, email alerts, and field updates.
· Built Visualforce pages with JavaScript Remote objects.
· Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
· Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
· Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
· Project management activities such as PMR reviews, Status Reports, and day to day management activities.
· Performed Unit, Integration and Regression Testing.
· Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
· Created Custom Objects and fields for transactional and contractual information.
· Created workflow rules, defined related tasks, email alerts, and field updates.
· Generated various reports and dashboards for the Sales Executives and Sales Managers.
Environment: Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox
Client: Stag Solutions, India July 2013–Dec 2015
Role: Salesforce Developer
Responsibilities:
· Worked as an Administrator as well as web developer as per the project and client requirement.
· Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
· Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
· Experienced the whole designing and development of whole project.
· Involved in deployment, deployed all the classes, triggers, objects, components, pages from one environment to another environment.
· Created user accounts and managed the profiles and worked on role hierarchy and sharing rules to configure visibility.
· Developed automatic workflows and approval process for sales opportunities, quote discounts and lead counting.
· Reviewing the code and bug fixing along with monitoring performance, modification of queries and sending data to database
· Created Custom profiles, public Groups and roles to distribute user rights and functionality.
· Worked on Apex Triggers and Apex Classes for custom logic.
· Created an interactive UI to improve customer experience while recording the damage incurred to the property using Visualforce pages.
· Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
Environment: Spring 2.0, JSP 2.0, Servlets 2.4, JDK1.5, Oracle9i, AJAX, Java Script, Hibernate, HTML, XML, CSS, CVS, Eclipse, SOAP, WSDL, Web Services, SQL, PL/SQL, JMS, Eclipse, Windows XP.
Mahesh
Sr Sales Recruiter
TechSmart Global Inc.
666 Plainsboro Rd, Suite 1116, Plainsboro, NJ 08536.
