Avaya Telecom Engineer
Duration: 4 Months
Location : Denver, CO
"Note - Must be able to pass a criminal and financial background investigation.
Performing MAC’s in an Avaya Aura CM 6.x environment, including all programming and physical changes. Responsible for backups of all telecom related equipment.
Support Avaya System Manager and Session Manager.
Support Avaya Aura Messaging system, including MAC’s and backups.
Perform Contact Center programming including agent programming, vector & vdn programming.
Support & run complex reports on an Avaya CMS system, familiarity with CMS Supervisor.
Support Avaya Call Recording, including ACRs and Standbys, as well as CRS Bridge.
Support Avaya Application Enablement Servers (AES).
Support Avaya OneX softphone applications (OneX Communicator, OneX Agent, OneX Attendant).
Support Verint WFM (Blue Pumpkin).
Support Avaya SAL.
Support CTI (Avaya CTI adapter for SalesForce.com).
Support Avaya Experience Portal (EP) IVR system.
Utilizes demonstrated knowledge of VoIP and troubleshooting VoIP issues over a Cisco network.
Utilizes demonstrated knowledge of SIP, LD and LEC circuits, T1’s, and DS3’s, as well as call routing and reporting for SIP, LD & LEC services.
Position will manage small projects and office relocations.
Position is in an “on call” rotation for support (approx 1 week per month). Some evening and weekend work will be required.
Some travel required.
Required Qualifications:
· Minimum 4 years previous experience in a Telecommunications technical support role required.
· Minimum 2 years previous Avaya training and experience, specifically with CM6.x required.
· Demonstrated experience with Avaya VoIP technologies, Avaya ACDs, as well as CMS v.16 or above required.
· Demonstrated experience with SYMON SDAs and readerboards, Avaya Call Recording and Verint WFM a plus.
· Utilizes demonstrated knowledge of VoIP and troubleshooting VoIP issues over a Cisco network required.
· Utilizes demonstrated knowledge of SIP, LD and LEC circuits, T1’s, and DS3’s, as well as call routing and reporting for LD & LEC services required.
· Knowledge of cloud-based telephony (Avaya or other) a plus.
· Excellent project management and organizational skills. Demonstrated ability to re-prioritize and multi-task effectively in a fast paced environment required.
· Excellent written and verbal communication skills, with the ability to communicate successfully across the organization at all levels.
· Proven outstanding customer service skills required.
· Proficiency with Microsoft Office Products (Word, Excel, PowerPoint, MS Project) and Visio.
· Some travel required.
· Position is in an “on call” rotation for support (approx 1 week per month). Some evening and weekend work will be required.
· Bachelor Degree (Computer Science, Information Systems or related), or equivalent applicable experience required.
"
Please help me with the below Information including your updated Resume, VISA copy and any identity card
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Thanks &Regards
Sujatha
HCL Global Systems, Inc
Phone: 248 473 0720 #142
Email Id: sujatha@hclglobal.com
